Included in all our hosting packages is support for email and web site issues involving server side errors. Free support includes configuration and troubleshooting of webmail, Plesk control panel, FTP, domains, DNS and web site access.
Free support does not include configuration and troubleshooting of third party programs including but not limited to Outlook, SmartFTP and any Mobile devices. Due to the vast array of custom network configuration and applications clients use, we can only provide information needed to connect with our servers. If necessary, support for these third party programs will be billed at $85 per hour. We consider any research into problems not caused by us as billable. Also, because most of our clients have full control of their web site, any problems caused by user edits or error are billable.
Need Support? Fill out our Support Request Form.
For further questions please email support@dnawebagency.com.
